Support

Last updated 13 November 2026

Answers to the usual questions. If yours isn’t here, write to support@flossva.com. We read every message and reply in English, French or Spanish.

• Getting started
• Chart mode
• Scanned charts
• Written mode
• Sync
• Backups
• Trial and purchase
• Contact

Getting started

• Import a pattern. Tap New project and pick a PDF from Files, share a PDF to Flossva from another app (Mail, Books, Safari, your pattern shop), drag one onto the library on iPad, or scan a paper pattern with the camera.
• Chart or written. Flossva suggests how the pattern is laid out and you choose. Chart is for symbol grids (cross-stitch and charted knit or crochet). Written is for row-by-row instructions. You can change the mode later in the project’s settings.
• The tour. Settings › Help › Take the tour walks through the whole app in a few short steps. It never opens by itself.

Chart mode

• After import, Flossva shows the chart it rebuilt: its size, the thread list, and any cells it is unsure of, tinted with a plain reason. Check them, fix a thread entry if needed, then accept. Flossva never fills in a cell it isn’t sure of.
• Tap a thread in the legend to highlight every stitch of that colour you still have to sew. Tap or drag across cells to mark them; Undo is always on screen.
• Turn on the marking lock when the chart is in your lap: you can still pan and zoom, but nothing gets marked by accident.
• Press and hold a cell to park it as your return point.

Scanned and paper charts

• A scan or a photo has no text Flossva can read, so it opens in overlay mode: you line the grid up over the page and mark on top of it.
• Flossva looks for the printed grid and proposes the four corners and the row and column counts. Check them: count the small squares, not the bold blocks of ten. Drag a corner to adjust it, pinch to zoom in close, and drag any single line to follow a curled page.
• Settings › Help › How lining up works shows the steps again.
• A scanned chart has no thread list Flossva can read, so add each thread as you meet it.

Written mode

• The highlighter band sits on the line you are working. Move it with the arrows or drag it; it stays where you put it. It never moves by itself.
• Add up to four counters (for example Row, Repeat, Increase). Tap plus or minus to count; press and hold a counter to rename it, reset it or link it to another, for example “advance Repeat every 8 and restart Row”.
• Big mode fills the screen with one counter, so you can tap anywhere to count without looking down.

Sync between iPad and iPhone

Sync runs through your own iCloud. Flossva has no server. If a project doesn’t appear on your other device:

1. Both devices must be signed in to the same Apple Account, with iCloud turned on, and iCloud allowed for Flossva (Settings › your name › iCloud).
2. In Flossva, open Settings and check that iCloud sync is on on both devices.
3. Open Flossva on both devices with an internet connection and give it a minute. Large PDFs take longer the first time.

Flossva’s Settings tell you plainly when sync is waiting:

• Sync is paused: no connection. Your changes are kept on the device and go up when you are back online.
• Sync is paused: iCloud is full. New changes wait on the device. Free up iCloud storage, or get more, in Settings › your name › iCloud.
• Not signed in, or iCloud off for Flossva. Sign in, or turn Flossva on, in Settings › your name › iCloud. Your work is safe on the device.
• iCloud isn’t allowed on this device (Screen Time or a managed profile). Your work stays on the device.

Prefer not to use iCloud? Turn on Keep everything on this device only in Settings. Everything still works; use backups to move a project between devices.

Backups

• Export one project: press and hold its card in the library, then Export backup. Export all: Settings › Export all projects. Each project becomes one file, saved to Files or iCloud Drive.
• Import: Settings › Import a backup, then pick the file. The project comes back with its marks, counters and notes.
• Backups work during the trial and after it, unlocked or not.

Trial, unlock and restore

• The 7-day trial starts the first time you open Flossva. Everything works during it; Settings shows the days left. No card is asked for.
• After the trial, your projects stay open to look at and export. Marking, counting and new projects need the unlock: US$19.99 once (the App Store shows your local price), never a subscription.
• On a new iPad or iPhone, sign in with the same Apple Account and tap Restore purchase in Settings.
• Refunds are handled by Apple at reportaproblem.apple.com.

Contact

Email support@flossva.com. Tell us your device, its iOS or iPadOS version and what you were doing. If it is about a pattern, please describe it rather than attaching it: patterns belong to their designers.